Privacy and Cookie Policy

Effective Date: 30 May 2025

This Privacy and Cookie Policy outlines how The Old Hayloft Kirkby ("we", "our", or "us") collects, uses, and protects any information that you provide when using our website https://www.oldhayloftkirkby.co.uk.

We are committed to ensuring that your privacy is protected and that we comply with the UK General Data Protection Regulation (UK GDPR) and all relevant data protection laws.

1. Who We Are

The Old Hayloft Kirkby
Kirkby Lonsdale, United Kingdom
Email: info@oldhayloftkirkby.co.uk

We operate a self-catering holiday accommodation and use this website to provide information and allow guests to make bookings through our booking partner, FreeToBook.

2. What Information We Collect

We may collect and process the following data about you:

  • Booking Information: When you make a booking through our website (via FreeToBook), your name, contact details, payment information, and any special requests are collected.

  • Communication Data: Information you provide when you contact us via email or the contact form.

  • Website Usage Data: Collected through cookies and tracking tools such as Google Analytics, including your IP address, browser type, device, pages visited, and how you interact with the website.

  • Marketing Data (future use): If you engage with us through marketing platforms such as Google Ads or Facebook Ads (once implemented).

3. How We Collect Your Information

  • Directly from you, when you:

    • Make a booking (via FreeToBook)

    • Contact us by email or through the website

  • Automatically, through your interaction with the Site, using cookies and similar technologies

4. How We Use Your Information

We use your information to:

  • Process and manage your booking

  • Communicate with you about your stay

  • Improve our website and customer experience

  • Monitor site performance using analytics

  • Deliver relevant ads or content in the future (with consent)

  • Comply with our legal obligations

5. Sharing Your Data

We do not sell your data. We only share your data with:

  • FreeToBook: Our booking engine provider. You can read their Privacy Policy at https://www.freetobook.com/policies/privacy-policy

  • Google Analytics: For anonymised site usage analytics.

  • Advertising platforms: Such as Google Ads and Facebook, for marketing purposes (with your consent).

All third-party service providers are required to comply with applicable data protection laws.

6. Cookies and Tracking Technologies

Cookies are small files stored on your device to help websites function properly, analyse usage, and offer tailored content.

We Use Cookies For:

  • Essential functionality (e.g., booking form, security)

  • Performance tracking (via Google Analytics)

  • Marketing and advertising

Types of Cookies Used:

Cookie TypePurposeNecessaryEnables site features and secure transactionsAnalyticsTracks visitor interactions to improve performanceMarketing, helps serve relevant ads on Google and Facebook

Managing Cookies:

You can manage your cookie preferences via your browser settings. Disabling cookies may impact functionality.

Learn more about cookies at: https://www.aboutcookies.org/

7. Your Rights

Under data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccuracies

  • Request deletion of your data

  • Object to processing or request restriction

  • Withdraw marketing consent at any time

  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us at:
Email: info@oldhayloftkirkby.co.uk

8. Data Security & Retention

We take all reasonable steps to protect your data from loss, misuse, or unauthorised access. Your data is only retained for as long as necessary to fulfil the purposes we collected it for or to meet legal obligations.

9. Links to Other Websites

Our website may contain links to other websites, such as FreeToBook. Once you leave our site, we do not have control over other websites and their privacy practices.

10. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy and Cookie Policy or how your data is handled, please contact:

The Old Hayloft Kirkby
Email: info@oldhayloftkirkby.co.uk
Website: https://www.oldhayloftkirkby.co.uk